Frequently asked questions

In order to make sure that your account is fully completed, go to your Dashboard and make sure the right side box is indicating “Account completed”. Account completed is a mandatory condition in order to be proposed a match so please, make sure your profile is completed. If you don’t see this indication on your profile, we are not able to propose you a match.

Here is what your profile should look like:

On iPhone:

1. Launch Safari on your ‌iPhone‌ or ‌iPad‌.
2. Navigate to the site where you want to create a Home screen shortcut to.
3. Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
4. Scroll down to the list of actions and tap Add to Home Screen. (If you don’t see the action, scroll to the bottom and tap Edit 5. Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share Sheet.)

Note: The icon appears only on the device where you add it.

On Android:

1. Open a webpage in Chrome.
2. Tap the three-dot icon in the upper right.
3. Find and select “Add to Home screen” from the menu.
4. You can change the shortcut’s name in the pop-up that appears, then tap “Add.”
5. Select “Add to home screen” to add the icon to the next open spot, or tap and hold the icon then drag it to your desired location on the home screen.

Login at https://hello.oneuponedown.org/login​

1. On the left side menu bar, go to Support.

2. Support link opens an email ticket where you can send your feedback.

3. Send directly your feedback to hello@oneuponedown.org

Login at https://hello.oneuponedown.org/login​

1. Go to Profile > Discovery questions.

2. At the bottom of the section, click on “Book a 15-minute call with us” at a suitable time for you.

3. Or directly book a 15min via this link.

Login at https://hello.oneuponedown.org/login​

1. Home

2. Go to Profile

3. Update Experience

4. Save Changes

Read more about completing your account here.

Login at https://hello.oneuponedown.org/login

1. Go to Profile > Main information.

2. Make sure you also complete your Current/Desired experience and Discovery questions section.

3. Save changes.

Read more about completing your account here.

There are two ways to reset/update your password.

1 – If you are already in your account, go to Profile > Settings > Change password.

2 – If you don’t remember your current password and want to reset it:

Click on the ‘Forgot password’ button on the login page. You will immediately be sent an email with a link to reset your password. If you do not receive this email, please check your spam or promotions folder then. If you still cannot find it, please mail us at hello@oneuponedown.org

Follow the steps below in order to verify your profile:

# 1: Sign up at hello.oneuponedown.org/sign-up

# 2: Check your email and Activate your account (make sure you check Spam and Promotions folders)

# 3: Login to your profile and complete the mandatory steps for being matched with a mentor/mentee.

It takes no more than 10min to complete your profile. Read how to do this here.

Yes, you can do that by going to your Profile >Settings > Mentoring availability and selecting “Pause my profile” from the dropdown menu.

The following steps will quickly show you what you need to complete in order to get matched. There are a couple of mandatory steps that we require in order to be able to start looking for a match for you. Be aware that you will NOT be matched with a mentor/mentee if these steps below are not completed. Please read our article about A step-by-step guide on: how to complete your OneUpOneDown profile.

If your introduction email is not in your Primary Inbox, check your Spam or Promotions folder. If that still doesn’t work, try to search in your email box as shown below:

• You have a new mentor match via One Up One Down or You have a new mentee match via One Up One Down.

Currently, match introduction is done ONLY by email but a built-in feature is coming soon. So far, you can see you mentor/mentee’s profile ine the app.

If you are a woman wanting to get support to learn, grow and take bold steps in your career and life, and/or you want to give back and support other women to do this, then yes, OneUpOnDown is for you and you can sign up at no cost. 

If you’re not sure whether this platform is a good fit for you, please get in touch with us via hello@oneuponedown.org or using the chatbot on our website. We’ll be more than happy to answer any questions. 

Yes, absolutely. Our new “Pools” feature allows organizations and specific interest or industry groups to launch their own OneUpOneDown mentor-matching experience. Matches are made within the group of mentors and mentees who have joined the pool. This exciting new feature supports our goal to make highly relevant mentor-mentee matches and enables communities and organisations to use OneUpOneDown’s mentorship infrastructure to unlock new value for their members. See pricing.

Good karma points! Your friend will be grateful for the connections and learning experience she gains through OneUpOneDown. Because we do not make money off new sign-ups, we cannot offer referral perks for now, other than our gratitude, and the gratitude of your friend or colleague. If you think you know a woman who might be a great mentor or might need a mentor, please do refer her and we will invite her to become part of our community.

We will propose a suitable mentor or mentee based on the data we have collected about each of you. You will have the opportunity to accept or decline the match before it is made. You can get your mentor or mentee this way, however, you cannot choose your mentor from a list, for example. 

Because our matches last three months, it is important that the match is a good one. There is a lot of data to take into consideration when making a match and we have become experts and identifying the cross-overs that make one effective. For this reason, we believe that our process for selecting matches produces better results than self-selected matches. It also removes selection biases.

When you sign up to the OneUpOneDown platform you need to fill out your main information, experience and discovery questions. This focus improves our ability to collect data and make matches that are highly relevant to the needs of our users and serves an unmet need.

Secondly, we have designed our matching method in a way that is more relationship-focused and less transactional. Our matches are not one-time meetings, as is the case with every other mentorship-focused technology platform currently in the market.

This system is simple and genius. Here’s why: Meaningful Relationships: They Are Lines and Not Dots

By focusing only on women as our niche, we increase our changes of creating successful matches as there is a higher probability that a mentor has the personal and professional reference experiences that will allow them to give the most relevant advice.

Our hope is that if we can build a product that is excellent at matching mentors and mentees, other groups can replicate what we have created for OneUpOneDown.

Our aim is to create a structured relationship that promotes rapid development. Our hypothesis is that by limiting relationships to 3 months, both the mentor and mentee will be more committed to getting the most out of the period. It’s like a sprint with a specific outcome in mind rather than something that drags out over a long time.

Once the three months are up mentors and mentees can be matched with someone else with a new goal as the focus. Our hope is that connections made will be long-lasting so even once the mentor sprint is over, you will continue to have that person in your corner. This means four new authentic connections will be made each year, assuming an individual chooses to be a mentor or mentee on a continuous basis.

We are experimenting with the duration of the mentor/mentee relationship to find out what gets the best outcome for both parties.

There is no cost to become part of our network to help it remain as accessible to as many women as possible. We intend to keep our mission central to our actions and mission – to facilitate meaningful connections and make great advice accessible to everyone. Make sure you have completed the main steps.

Basic (Free) Membership: Grow as a mentor or mentee with self-guided resources, and access to Whatsapp community.

Premium Membership: Guarantees mentees a match within 14 days.

*1 Mentorship experience last 3 months. Within these 3 months, you meet 4 times into 1:1 conversations. Each meeting is virtual and last 60min. After 3 months, you are rematched. Mentorship experience is an ongoing practice.

*Please, note that in order to be matched your profile must be fully completed and you must be a premium member.

OneUpOneDown mentorship experience is modelled of near-peer mentorship because we have seen firsthand how successful it can be and the positive impact it can have, when facilitated effectively.

Near-peer mentorship is where mentors are an average of 3-5 years ahead of a mentee, or just a couple of life stages ahead of them. This form of mentoring results in highly relevant advice and enhances both the mentor and mentee’s ability to relate to one another.

Additionally, we have designed each experience with the idea of ‘giving and receiving’ whereby women can be and receive mentorship simultaneously. As people, we have an innate desire to give back, but we also have the desire to learn, so we’re offering the opportunity to do both. This is where our name – OneUpOneDown – came from.

According to a study, done by researchers of the Department of Science Education and Strategic Communications at Walter Reed Army Institute of Research, the results show that near-peer mentoring enhances research skills and gives people experiences and confidence they otherwise would not have had an opportunity to develop. Allowing students the experience to be both learners and mentors gives them a perspective they could achieve in no other way. As the results of this study have shown, this opportunity encourages people into long-term engagement as professionals and mentors. You can read the full study on ‘The Benefits of a Near-Peer Mentoring Experience on STEM Persistence in Education and Careers: A 2004-2015 Study’.

One of the surprising realizations we’ve had since starting OneUpOneDown is that the experience of being a mentor is as valuable as being a mentee. Most people think that mentorship is primarily for the benefit of the mentee. However, this is not the case. It’s a rich learning and joyful experience for both mentor and mentee if the match is a good one. You can read our article on ‘The benefits of being an OneUpOneDown mentor’. Read also the scientific benefits of near-peer mentorship.

If you find after your first session that the match isn’t quite the right fit, please let us know and we’ll rematch you. No hard feelings, just ongoing learning and development for everyone involved.

Please, use your “Match management tool” > ‘Share your experience’ and submit your feedback and the reason why you think this is not the right fit for you.

You’ll be surprised by the value you can provide to someone who is a couple of steps behind you. You have already made some of the decisions that they are about to make, and whether you made the right decision or not, you will have an outcome that you can learn from. If you can take the time to listen to your mentee, reflect on your own experiences, and authentically share the decision you made, the outcome, and what you wish you’d known when making the decision, you can add value. Have a look at our Mentor guide – it will give you some principles and a framework for being an effective mentor.

Yes. One of our foundational beliefs is that everyone has a unique experience that is worth sharing. Our role is to help more people develop the skills to be able to use this to provide value to others through mentorship. So this is an excellent opportunity for you to develop mentoring skills. Start by looking at our Mentor guide. The guide will give you a set of principles and a process to guide you as a mentor. When we match you with your mentee, we’ll make sure you have the support, resources and feedback you need to develop yourself as a mentor and add value to your mentee.

Yes, this is a mandatory step of our process for collecting the information we need to make effective matches. You can schedule a discovery call with us or fill out our Discovery questions. This step helps us to vet new sign-ups – if you can’t show up for a 15min meeting, it’s not a good sign of your ability to commit to mentor meetings. Please, make sure you have booked a 15min call with us or filled genuinely the Discovery questions, otherwise, you will not be matched with a mentor/mentee.

We only make matches if we are confident that it is going to be a good one. How quickly you are matched depends on whether we have a suitable mentor or mentee in the network. Sometimes this happens very quickly, within a few hours, sometimes it can take longer, a couple of days. If you have been waiting for a long time to be matched, please give us a nudge. Make sure you have completed your profile before being matched, otherwise we will not be able to find you a mentor/mentee.

Join our Whatsapp community and get connected with other ambitious women around the world.

We are sharing new curated content every day in our web app and we’ve got some great resources to help you prepare for your match, as a mentor and/or mentee. We also have prepared some very interesting information specifically designed to support women and their personal and professional development. We recommend that you take a look at our webinars, Mentor guide or Mentee guide, Mentorship Blog, Journaling challenge, and Career Blog Stories.